Handling such scale comes with challenges, but it also presents opportunities to innovate, streamline, and deliver the service our clients deserve.
Balancing the changing world of client interaction
The way people engage with legal services is evolving. Many now prefer the convenience of completing tasks on their phones, tablets, or laptops.
Online forms, digital signatures, and instant updates are becoming the norm. Yet, we never forget that some clients value the reassurance of speaking to a trained professional over the telephone. That’s why we balance technology with a dedicated team ready to provide personal support.
At Bond Turner, we currently have around 36,000 claims across our different group litigation cases. To put those numbers into perspective:
- 36,000 people could fill the Kop at Anfield nearly 3 times over.
- If 36,000 people stood shoulder to shoulder, they would form a line stretching over 20 miles long. Roughly the distance from Liverpool city Centre to Warrington.
Innovation in action
Innovation isn’t about adopting the latest technology – it’s about solving real problems for real people. In Group Litigation we’ve invested heavily in systems that make life easier for our clients:
- Automated processes that reduce delays.
- Online questionnaires to gather information quickly and accurately.
- Streamlined email systems for faster communication.
- Automatic vehicle checks to support claims efficiently. And we’re always exploring new technology to improve the client journey.
Technology and due diligence
Innovation is powerful, but in law, diligence is non-negotiable. Malcolm Lewis, who heads our group litigation team, is passionate about ensuring that technology never replaces stringent checks. He instils this principle in every member of the team: automation and technology should support, not substitute, the careful due diligence that protects our clients’ interests.
Clients at the heart of our service
However, whilst technological advances are wonderful things for helping to improve efficiency, it should not take away from the personal interaction with our clients. We want every one of our clients to be assured that they are not just a number and we are constantly striving to achieve a successful outcome in each one of their cases, and that they should feel comfortable in contacting us any time, with any question or query they have about their case.
Experience that matters
Bond Turner’s history in group litigation gives us a unique advantage today. We’ve learned from past claims, refining our processes and anticipating challenges. Our directors consistently invest in technology, staff, and systems — not just to make claims easier for clients, but to give each claim the strongest chance of success.
Group litigation is about scale, but it’s also about people. At Bond Turner, we combine innovation with human care, ensuring every client feels supported while their claim is handled with the highest standards of diligence.