Our Client
Our client, Miss O, a retired sole tenant residing in a two-bedroom property in North-West London, reached out to our Housing Disrepair Team after years of unresolved issues with her home. Miss O’s property had suffered significant damage due to rising damp, leaks and subsidence. Despite numerous attempts to report the damage, the landlord failed to take appropriate action. The disrepair caused considerable inconvenience to Miss O, with major cracks in the walls, leaks, and her bedroom ceiling at risk of collapse. These conditions were not only uncomfortable but also posed a potential safety risk to her. The issues were first reported in 2018, and over the course of six years, Miss O and her son contacted the landlord multiple times, to no avail. The landlord’s own records confirmed the dangerous state of the property, yet whilst some attempts were made to cover up the issues, the adequate repairs were not carried out.
This neglect of duty constituted a clear breach of multiple legal obligations under the Landlord and Tenant Act 1985, including:
- Section 11 – requiring landlords to keep the property in a good state of repair.
- Section 9A and Section 10 – concerning the health and safety of tenants in the property.
Additionally, the claim also involved breaches under the Defective Premises Act 1972 and the Environmental Protection Act 1990.
As the property continued to deteriorate, Miss O sought help from Bond Turner to resolve the issues and obtain compensation for the loss of the quiet enjoyment of her home alongside the uninhabitable condition of the property.
How Bond Turner Helped
Bond Turner was instructed by Miss O in January 2024. Our team immediately began gathering expert evidence, liaising with the landlord, and preparing for litigation. Despite clear evidence of disrepair and notification of the issues to the landlord, liability was disputed. However, our legal team, with the support of evidence and the instruction of an expert Royal Chartered Surveyor, built a compelling case that demonstrated the landlord’s failure to meet their obligations.
In the interests of Miss O, proceedings were subsequently issued with the Court. Upon review of our client’s statements of case and overwhelming evidence, the landlord swiftly admitted liability and committed to completing the necessary repairs to restore the property back into a state of repair. These repairs had been neglected for over six years, but once the landlord acknowledged their responsibility, the repairs were completed within one month to our client’s satisfaction. The landlord also admitted their failure to uphold the tenancy agreement and their obligations to comply with the requirements of the Landlord and Tenant Act 1985 and extended the below offer of settlement.
Bond Turner secured a favourable outcome for Miss O. Not only were the necessary repairs completed, but we also ensured that Miss O was compensated for the inconvenience and distress caused by the disrepair. The landlord agreed to pay Miss O £9,757.28 in damages and covered the full legal costs associated with the case.
How Bond Turner could help you
When making a claim against a landlord, it is important to remember that the primary role of our Housing Disrepair Team is to ensure that the home you live in is repaired as soon as possible. Your health and wellbeing are our main concern. At Bond Turner, we pride ourselves on fighting for tenants’ rights and ensuring that landlords meet their legal obligations to maintain safe and habitable properties.
To make an appointment with our legal team about a housing disrepair claim, please call 0151 236 3737 or email info@bondturner.com.